GENERAL TERMS AND CONDITIONS

of the online shop Dreamtower.eu

Art. I

Introductory provisions

1. These General Terms and Conditions (the “Terms and Conditions”) govern the rights and obligations of the seller and the buyer arising in connection with or on the basis of a purchase contract concluded at a distance via the Website operated at Dreamtower.eu

2. The Terms and Conditions are issued in accordance with the applicable law of the Slovak Republic, in particular the generally binding legal regulations on consumer protection and distance contracts, the Civil Code, the legislation on electronic commerce and on the protection of personal data, as amended.

3. By sending an order through the Online Shop, the buyer confirms that:

they have read these Terms and Conditions, including the complaints and returns policy,

they fully understand their content, and

they agree to be bound by them.

4. These Terms and Conditions and the complaints procedure form an integral part of each purchase contract concluded between the seller and the buyer via the Online Shop.

5. The purchase contract is concluded at a distance using means of communication such as the Website, e-mail or other electronic tools (the “Purchase Contract”).

6. If the buyer is a consumer (a natural person not acting within the scope of business activity), the legal relationship is governed in particular by consumer protection legislation and the Civil Code. If the buyer purchases in connection with their business activity (B2B), the relationship is primarily governed by the Commercial Code and these Terms and Conditions, and some consumer rights (for example, the statutory right of withdrawal within 14 days) do not apply.

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Art. II

Seller and contact details

1. The seller and operator of the Online Shop is:

Dmitrii Roshchin

place of business: Karpatské námestie 7770/10A, 831 06 Bratislava, Slovak Republic

Company ID (IČO): 54892929

Tax ID (DIČ): 3121543722

The seller is not a VAT payer (not registered for Slovak VAT).

Registered in the Trade Register: Okresný úrad Bratislava, živnostenský register č. 110-318510

2. Contact details of the Seller:

E-mail: dreamtowersk@gmail.com

Phone: +421 904 421 495

Website: www.dreamtower.eu

3. Address for returns and complaints (correspondence address):

Dmitrii Roshchin

Tomášikova 223/26

821 01 Bratislava

Slovak Republic

4. Supervisory authorities:

Trade Licensing Office according to the seat of the seller.

Slovak Trade Inspection Authority (SOI) – SOI Inspectorate for the Bratislava Region,

Bajkalská 21/A, P.O. BOX No. 5, 820 07 Bratislava, Slovak Republic,

tel.: +421 2 58 27 21 72, +421 2 58 27 21 04,

website: www.soi.sk. 

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Art. III

Goods and their characteristics

1. The goods offered in the Online Shop are primarily handmade jewellery designed and crafted by the seller in small batches, based on original designs (the “Goods”).

2. Each piece is handcrafted. Minor variations in shape, texture or finish are part of the nature of handmade items and do not constitute a defect.

3. Some jewellery pieces contain natural or unique stones (for example, opals, moonstones and similar). Due to their natural character, colour, internal patterns and optical effects may slightly differ from the photographs on the Website. Such minor visual differences are not considered defects but a natural feature of the materials used.

4. Product photographs are illustrative. The colour representation may differ slightly from reality due to individual screen settings and display technologies.

5. The seller reserves the right to change or remove products from the offer at any time without prior notice.

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Art. IV

Prices and taxes

1. All prices of Goods are stated in euros (EUR).

2. The price shown for each product is the price of the Goods only and does not include:

shipping and delivery costs;

any customs duties, import taxes or charges applied in the country of destination.

3. The final total price, including shipping and any applicable fees charged by the seller, is displayed to the buyer before completing the order at checkout.

4. The seller is not a VAT payer in the Slovak Republic. Therefore, prices on the Website are stated without Slovak VAT. Any customs duties, import VAT or other taxes charged by the authorities of the destination country are the sole responsibility of the buyer.

5. Promotional prices, discounts and offers are valid:

for the period specified with the given promotion, or

until stocks of the relevant Goods are exhausted,

whichever occurs first.

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Art. V

Ordering Goods

1. Goods are ordered primarily through the Online Shop by placing items into the cart and completing the order process.

2. Before submitting the order, the buyer can review and correct all data in the order (selected Goods, quantities, delivery and billing details, shipping method, total price).

3. By clicking the button to confirm and submit the order, the buyer:

makes a binding offer to conclude a Purchase Contract for the selected Goods;

confirms that the information provided is accurate and complete.

4. After submitting the order, the buyer will receive an order confirmation at the e-mail address provided. This confirmation is generated automatically and only confirms that the order has been received by the seller; it is not yet a binding acceptance of the offer.

5. The Purchase Contract is concluded when the buyer receives a separate order acceptance / shipping confirmation e-mail from the seller, or when the seller starts performing (for example, by starting to craft custom Goods based on the order).

6. The buyer is obliged to provide true and complete information in the order so that the order can be processed and delivered correctly. The seller is not liable for delay or non-delivery caused by incorrect or incomplete information provided by the buyer.

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Art. VI

Custom-made and personalised Goods

1. In addition to standard portfolio pieces, the seller can create:

rings in specific sizes,

engraving or other personalisation, or

fully custom designs based on the buyer’s ideas.

2. Custom-made or personalised Goods are always made based on prior communication with the buyer (via contact form or e-mail) and on mutual agreement of design, price and estimated production time.

3. For custom-made or personalised Goods, the buyer may be asked to pay a deposit or full payment in advance before production starts. The buyer will be informed of these conditions individually.

4. For custom-made and personalised Goods, the buyer acknowledges that minor deviations from sketches, 3D visualisations or inspiration photographs are inherent in the crafting process and do not constitute defects.

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Art. VII

Right of withdrawal (returns for consumers)

1. This Article applies only to buyers who are consumers and who purchase standard Goods from the portfolio (not custom-made or personalised Goods).

2. The consumer has the right to withdraw from the Purchase Contract concluded at a distance without giving any reason within 14 days from the day they:

receive the Goods, or

in the case of multiple items in one order delivered separately – receive the last part of the delivery.

3. To exercise the right of withdrawal, the buyer must send a clear written statement (by e-mail or post) to the seller, containing:

date of purchase and delivery;

name and address of the buyer;

identification of the returned Goods;

payment bank account for refund.

4. The withdrawal period is respected if the buyer sends the notice of withdrawal no later than on the last day of the 14-day period.

5. After withdrawing from the contract, the buyer must send the Goods back to the seller within 14 days from the date of withdrawal, to the returns address:

Dmitrii Roshchin

Tomášikova 223/26

821 01 Bratislava

Slovak Republic

6. The Goods must be returned:

undamaged, clean and complete;

in their original condition, without signs of wear beyond what is necessary to inspect the piece as in a physical shop;

ideally in original packaging with all accessories and documents, if available.

7. For hygiene and safety reasons, the buyer is not allowed to “wear and use” the jewellery for several days and then return it. Excessive wear, visible damage or missing parts may lead to a reduction in the refunded amount.

8. The buyer bears the direct cost of returning the Goods to the seller. The price of return shipping depends on the carrier, country and weight of the parcel.

9. The seller will refund all payments received for the returned Goods without undue delay, at the latest within 14 days from the day they receive the returned Goods.

10. The refund will be made using the same payment method that the buyer used for the original transaction, unless otherwise agreed.

11. The seller may reduce the refund to reflect any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature and characteristics of the Goods.

12. Failure to collect a parcel (refusing delivery or letting it be returned as unclaimed) is not a valid withdrawal from the contract. The seller may claim from the buyer the actual costs of unsuccessful delivery and return.

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Art. VIII

Exceptions – no right of withdrawal

1. The buyer cannot withdraw from the Purchase Contract in the statutory 14-day period in particular in the case of:

a) custom-made Goods, Goods made to the buyer’s specifications or clearly personalised (for example: individually designed jewellery, custom sizes not offered as standard, special engraving, design created on request);

b) Goods which cannot be returned for hygiene or health reasons once the security seal or hygiene packaging has been broken and which were directly worn in a way exceeding ordinary inspection.

2. For such Goods, the Purchase Contract is binding once the seller has started production based on the buyer’s explicit request and acceptance of these Terms and Conditions.

3. The seller does not voluntarily extend the right of withdrawal to custom-made or personalised Goods beyond what is required by law.

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Art. IX

Order cancellation

1. The buyer (consumer) may request cancellation of an order that has not yet been processed or shipped by contacting the seller as soon as possible by e-mail or phone.

2. If the order has already entered production as a custom-made or personalised piece, cancellation may no longer be possible, or may be subject to the loss of a deposit or reimbursement of costs already incurred. The seller will inform the buyer individually.

3. The seller reserves the right to cancel an order in particular if:

3.1 the Goods are no longer available;

3.2 there is a clear error in the price or description;

3.3 the buyer has repeatedly failed to accept delivered parcels.

4. In the event of cancellation of the order by the seller after receiving payment, the seller will refund all amounts paid by the buyer within 14 days, less shipping costs in case 3.3.

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Art. X

Payment terms

1. Available payment methods are always displayed at checkout in the Online Shop. They may include in particular:

payment cards via a secure payment gateway,

bank transfer in advance,

other electronic payment methods.

2. The specific list of payment methods and any fees related to them may change over time and will be shown clearly before the order is submitted. 

3. The Goods remain the property of the seller until full payment of the purchase price and acceptance of the Goods by the buyer. The risk of damage to the Goods passes to the buyer at the moment of acceptance from the carrier.

4. The tax document (invoice) will be delivered to the buyer in electronic form by e-mail and/or included in the parcel.

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Art. XI

Delivery terms

1. The seller ships Goods worldwide, unless otherwise stated for a specific destination or temporarily suspended for operational reasons.

2. The seller uses mainly:

Slovenská pošta (Slovak Post),

Packeta,

international courier services such as FedEx, DHL,

or other carriers stated in the Online Shop.

3. Dispatch times:

Goods “in stock”: usually dispatched within 3 working days from order confirmation / receipt of payment (depending on the chosen payment method).

Custom-made Goods: usually crafted and dispatched within 2 weeks from order confirmation / receipt of payment, unless a different timeframe is agreed with the buyer.

4. Indicative delivery times (after dispatch):

within Slovakia: approximately 2–3 working days;

within the EU and to the USA: approximately 2–2.5 weeks;

other destinations: depending on the carrier and local postal services.

These timeframes are indicative only; actual delivery times may vary due to the carrier’s workload, customs procedures and other circumstances beyond the seller’s control.

5. The buyer is obliged to provide cooperation necessary for successful delivery (correct address, presence at the delivery place, contactable phone/e-mail). If the parcel is returned to the seller due to failure to collect or incorrect address, the seller may charge the buyer for the repeated shipping and related costs.

6. Upon receipt, the buyer should carefully check the parcel and its packaging. In case of visible damage, the buyer is advised to:

record the damage with the carrier (damage report, photos); and

contact the seller without undue delay.

7. If the buyer discovers that the parcel is incomplete or the Goods are damaged after unpacking, they must inform the seller as soon as possible, ideally with photographs, so that the situation can be resolved.

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Art. XII

Liability for defects and complaints (warranty)

1. The seller is liable to the buyer for manufacturing defects that the Goods have at the moment of delivery and for defects that occur within the statutory warranty period, if applicable.

2. For consumer buyers, the warranty period is 24 months from the date of receipt of the Goods, unless a different warranty period is stated for a specific product or required by applicable law.

3. The buyer shall make complaints in writing:

by e-mail to: dreamtowersk@gmail.com, preferably with photos of the defect, or by post to the returns/complaints address.

4. When making a complaint, the buyer should provide:

order number or a copy of the invoice,

description of the defect,

photographs clearly showing the defect,

contact details for communication.

The seller is obligated to review the complaint and notify of its decision within 30 days of its submission. Otherwise, the buyer has the right to request a refund or exchange of the goods.

5. The buyer then sends the claimed Goods to the seller (without cash-on-delivery) suitably packed to prevent further damage. It is recommended to send the parcel as a registered and insured shipment.

6. The seller is not liable for defects or damage caused in particular by:

mechanical damage (drops, impacts, crushing, abrasions)

exposure to chemicals, perfumes, cosmetics or aggressive cleaning agents;

incorrect or careless handling, storage or maintenance;

normal wear and tear due to regular use;

modifications or repairs performed by a person other than the seller.

7. The seller will determine the way of handling the complaint and inform the buyer within the timeframe required by applicable consumer protection rules (usually without undue delay, in complex cases within 30 days).

8. In the case of a justified complaint, the buyer has in particular the right to:

free repair of the defect, or

if repair is not possible or reasonable, replacement of the Goods;

if neither repair nor replacement is possible, a reasonable discount or refund (withdrawal from the contract).

9. If the complaint is unjustified (for example, the defect is due to improper use or normal wear), the seller may return the Goods to the buyer at their expense along with an explanation.

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Art. XIII

Protection and processing of personal data

1. The seller processes personal data of buyers in accordance with the General Data Protection Regulation (GDPR) and the applicable Slovak Personal Data Protection Act (Act No. 18/2018 Coll., as amended).

2. The controller of personal data is Dmitrii Roshchin, with the contact details stated in Art. II of these Terms and Conditions.

3. The seller processes buyers’ personal data primarily for the following purposes:

processing and fulfilment of orders, including payment and delivery;

communication regarding orders, complaints and returns;

accounting and fulfilment of legal obligations (e.g. tax and bookkeeping).

4. For these purposes, the seller may process in particular:

name and surname;

billing and delivery address;

e-mail address;

phone number;

order and payment details.

5. Personal data may be shared only with:

shipping and logistics partners for the purpose of delivering Goods;

payment service providers for the purpose of processing payments;

accountants or other service providers where necessary to comply with legal obligations.

6. The seller does not use buyers’ personal data for sending newsletters or mass marketing e-mails. Buyers are invited to follow the seller on social media for updates and news.

7. Buyers have the rights provided by the GDPR and Slovak law, in particular the right to:

access their personal data;

rectification of inaccurate data;

restriction of processing in certain cases;

erasure of data when legal conditions are met;

object to certain types of processing;

lodge a complaint with the competent data protection authority.

8. Further details about personal data processing may be described in a separate Privacy Policy, which may be published on the Website. In the event of any discrepancy, such Privacy Policy shall prevail over this summary.

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Art. XIV

Alternative dispute resolution and online dispute resolution

1. If the buyer (consumer) is not satisfied with the way the seller has handled a complaint or believes that their rights have been violated, the buyer may contact the seller via e-mail and request an explanation or corrective action.

2. If the dispute is not resolved directly, the buyer has the right to seek alternative dispute resolution (ADR) through a competent ADR body, in particular:

the Slovak Trade Inspection Authority (SOI); or

another authorised ADR entity listed by the Ministry of Economy of the Slovak Republic.

3. The buyer may also use the online dispute resolution platform of the European Commission, available at:

https://ec.europa.eu/consumers/odr

4. If no agreement is reached through ADR, the dispute will be resolved by the competent court of the Slovak Republic according to applicable rules.

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Art. XV

Final provisions

1. The Terms and Conditions are published on the Website and are available to the buyer before placing an order. By submitting the order, the buyer confirms that they have read, understood and accepted them.

2. The Purchase Contract between the seller and the buyer is concluded in the English language. In case of any translation of these Terms and Conditions into other languages, the English version shall prevail in case of discrepancies.

3. The seller reserves the right to change or supplement these Terms and Conditions at any time. The change becomes effective upon publication on the Website. For each Purchase Contract, the version of the Terms and Conditions valid at the time of order submission applies.

4. If any provision of these Terms and Conditions is or becomes invalid or ineffective, it shall not affect the validity and effectiveness of the remaining provisions. The invalid provision will be replaced by a valid provision that most closely reflects the original intent.

5. These Terms and Conditions shall enter into force and effect on [date of publication] and apply to all Purchase Contracts concluded via the Online Shop after this date.

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